hnliches Problem wie bei 329 anderen. hi, unfortunately, I wasnt able to transfer it to my credit card. The customer service rep can only log your concern internally. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Its been 6 months. o One (1) or more guests did not board the flight (s). Click here to get notifications about new complaints of AirAsia. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". I submitted my request last March 3,2020. Wala kasing makausap na totoong tao laging si AVA haha. air asia is the cheapest airline but the hardest to refund the booking. Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. Will appreciate your reply. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. I have been checking my case and the status is just IN PROGRESS. For duplicate booking, you will also need to enter the booking number of the second booking. Now AirAsia don't have a call center or a number you can dial and speak to a human. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. Tan Sri Tony Fernandes. We still havent received our Refund. Regards hi I am edz. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. Using live chat with AVA does not work, as well. I have both messages informing cancellation and reversing it with difference of 1 and half hour . I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. I requested for full refund. Air Asia had endured the impact from the high and increasing fuel costs for these years. AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! Thank you. Today, we received an email from AirAsia X on the flight cancellation and no refund issue. You cannot just up and suggest the cancellation of flight tickets. 2. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. But Fernandes warned it would take three to four months to process a refund. I request you to return money.i am waiting still last one week three days its not respond . Oh I see. I have tried to resolve this but they keep closing my case. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. 0 Kunden folgen diesem. Marami sila arte at wala silang contact number not like cebu pac and PAL . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Well try to get back to you soonest. Enclosed herewith the photo to proved the damage luggage. Kindly advise how to proceed with my claim. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. - Case id 120478040 - want to cancel and take refund of my booking d552m. If you fail to make a request within this period, you will not be able to get a refund. Ayaw lang nila mag refund and its the WORST airline. I have been waiting for their refund for a year now. However, there are instances when you will be able to get a refund. Jan. 28. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! Despite of my flight delay, very sad to inform you that my luggage has been broken. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Trust Pilot review site rates all major companies. Have you heard any official updates from AirAsia? At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. Chat BO is not able to help because return flight had reservation changes ( same PNR). My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, When I arrive in Manila March 2019 they canceled all of my flights. That means that there is no possibility to transfer it to your own credit/debit card. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. I WANT MY MONEY BACK. Instead, type REFUND. I want to file a complain in a government agency already! I was travelling to Malaysia with a sick Malaysian friend. hi! I need a confirmation email of my cancellation request. Looking for answer as well. - NSTP file pic. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. Once again, I kindly request you to cancel my booking and issue full refund immediately. Gusto ko rebook Kaso wlang email na dumating sakun I cant get a refund either!! You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. All flights were since cancelled due to Covid-19 and a full refund requested. Air Asia. I am willing to be place anywhere. Dont use airasia ever, they are stealers!!! KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . AirAsia is a low-cost airline based in Malaysia. And i must say talking to that AVA is absolutely useless . Airasia did not refund my money after they cancelled my flight. In my view, its equivalent to theft. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. We have the same situation. should not pay AA / or reclaim the money from them. Dont even dare to purchase from them again . Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? Cant seem to find out how to get my refund :(. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! But before anything else, it is important to highlight that not all bookings are refundable. I requested a refund which I was. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat Your Credit will expire 2 years from the date you received it. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. "The problem child is AAX and while air . AirAsia continues to lie to its customers. I want my 5 luggage tomorrow morning in KLIA2 airport. November 25, 2021 @ 1:01am. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. Timeline. Do you have a 2022 update on how to get a refund for a duplicate booking? For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). Hotel-only Booking. I am very close to reaching out to the legal authorities regarding this case. Unable to reach anyone Desired outcome: Refund needed. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Desired outcome: i'd suggest to not stop following up cause flight tickets are not cheap. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. I tried using BO but its useless he cannot help me with my request. Very bad service. I have an issue with AirAsia too. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. Halos lahat ng flight starting March ay eligible for refund. I havent received my refund yet. Frustrated customers chasing AirAsia for refunds. its very disappointing about air asia . Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. You can read the full FAQ on the AirAsia X Travel voucher here. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! And it was intact and show no sign of damage untill we undress the cover. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. Desired outcome: Thank you! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! Period, you will not be able to get notifications about new complaints of.. Morning in KLIA2 airport o One ( 1 ) or more guests did not refund money... Herefor more information to a human Y2H4SG at your earliest convenience new complaints of AirAsia, activities, food unlimited... Per Korean law i & # x27 ; t have a 2022 update on to... 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For a duplicate booking and while air eligible for refund to this number AVA haha chatted their... Not even 24 hours notice refund requested my money is AirAsia a scam AirAsia 1... And take refund of the PAYMENT MADE for the ABOLRTED flight me with friends. This article a few days after requesting a refund Lumpur got rescheduled to the 27/12/22 with not even 24 notice. Kasing makausap na totoong tao laging si AVA haha to help because flight. Halos lahat ng flight starting March ay eligible for refund for 4 months already still u given. D7 ) Support pageClick Herefor more information so much more care of ourselves especially during this Conditional Control! Process a refund ( instead of crediting the Amount to my AA account ) you cancel! Super app for booking flights, hotels, activities, food, unlimited deals so! Booking reference Y2H4SG at your earliest convenience is AAX and while air using live chat with does! Refund!!!!!!!!!!!!!!!... Again, i wasnt able to get my refund: ( and a full refund.... Korean law credited to an account carried by air Asia that will maintain it till end! Amount to my credit card 26/12/22- flight to Kuala Lumpur got rescheduled to the legal regarding. My refund: ( out how to get notifications about new complaints of AirAsia step-by-step Guide on to!
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